AVR Global

This section provides essential information on the protection of personal data transferred to AVR Global. AVR Global, in accordance with Article 10 of the Personal Data Protection Law No. 6698 ("PDPL") and Article 5 of the Regulation on the Processing and Protection of Personal Health Data, provides the following explanations to its customers and third parties using our website.

1. What is the legal basis for AVR Global to collect personal data?

Your personal data is processed based on Articles 5/1 and 5/2 of the PDPL.

2. What methods does AVR Global use to collect personal data?

Your personal data is collected through our call center and electronic means (appointment request forms, contact forms, etc.) based on the consent of our customers and in accordance with legal regulations.

Please note that the https://www.avrglobal.net website uses cookies. Cookies are small files typically consisting of letters and numbers that are stored in the browser or on the hard disk of the device. Detailed explanations about the cookies used on our website can be found on our homepage.

The sharing of personal data with AVR Global is based on the explicit consent of the data subject.

3. For what purposes does AVR Global use personal data?

AVR Global may record, store, update, disclose, transfer, classify, and process your personal information within the limits permitted by law and in accordance with legal regulations.

Your personal data is used for the following purposes:
• Verifying the identity of the party/parties involved,
• Recording address and other necessary information for communication,
• Communicating with our customers regarding the terms and conditions or current status of the service agreement,
• Informing customers about changes in the agreement,
• Preparing all records and documents based on transactions in electronic (internet/mobile, etc.) or paper media,
• Fulfilling the obligations undertaken under the service agreement,
• Transmitting employees' insurance usage information to organizations that provide (health) insurance to employees,

Offering special campaigns and other advantages to customers with explicit consent, sending all kinds of commercial electronic and written communications, conducting customer segmentation based on the data obtained, performing surveys, telemarketing, data mining, and other statistical analyses, improving customer data quality, designing and managing loyalty actions for customer management, cross-selling, and win-back actions for lost customers, and using customer information (demographic, personal, shopping, visit, offer, survey responses, information on social media, browsing on sites, movement and location information in mobile applications, and other information collected through channels) to offer benefits and sales offers related to our products and services through phone, SMS, MMS, email, letter, fax, messages displayed on web pages through cookies, location information in mobile applications, instant notifications sent, and automatic call machines,

Evaluating customer complaints and suggestions regarding our products and services,

Fulfilling our obligations arising from the PDPL and exercising our rights under the law.

4. How does AVR Global protect your personal data?

The personal data shared with AVR Global is under the supervision and control of AVR Global. AVR Global is responsible as the data controller to ensure the necessary organizational and technical measures are taken to protect the confidentiality and integrity of the information in accordance with the relevant legislation. We inform you that we are aware of this responsibility and continuously update our data processing policies in line with international and national technical standards on data privacy.

5. Does AVR Global share your personal data?

The sharing of personal data with third parties is carried out with the consent of the customers and, as a rule, personal data is not transferred to third parties without the customer's consent.

However, personal data is shared with courts and other public institutions within the framework of our legal obligations and limited to these. Additionally, personal data is transferred to contracted third parties to provide the services we undertake and to perform quality control of the services provided.

Necessary technical and legal measures are taken to prevent violations of rights during the transfer of data to third parties. However, AVR Global is not responsible for violations that occur due to the data protection policies of the third parties who receive the personal data and the risks within the responsibility of these third parties.

6. Does AVR Global share your personal data with third parties abroad?

Your personal data may be shared with AVR Global (including its subsidiaries, affiliates, joint ventures, and all branches and offices), program partner institutions and organizations with which we cooperate to carry out visa and passport services, domestic and foreign reinsurance companies, domestic/foreign individuals and institutions from which we obtain cloud storage services, domestic/foreign organizations with which we have agreements for sending commercial electronic communications to our customers, and domestic/foreign other third parties for various marketing activities to provide better service and ensure customer satisfaction.

7. What are your rights under the Personal Data Protection Law?

Under the PDPL, you have the right to:
• a-Learn whether your personal data is processed,
• b-Request information if your data is processed,
• c-Learn the purpose of processing and whether it is used in accordance with the purpose,
• d-Know the third parties to whom your data is transferred domestically/abroad,
• e-Request correction if your data is processed incompletely/incorrectly,
• f-Request deletion/destruction of your data within the framework of the conditions set forth in Article 7 of the PDPL,
• g-Request notification of the operations made pursuant to (d) and (e) to third parties to whom your data is transferred,
• h-Object to the emergence of a result against you due to the analysis of your data exclusively through automated systems,
• i-Request compensation for the damages if you incur damages due to the unlawful processing of your data.

8. How can I be informed about changes in personal data legislation?

Your rights under the PDPL are AVR Global's obligations. We inform you that we process your personal data with this awareness and in accordance with the law, and we will update the information on this page in line with any legal changes. You can always easily follow the updates made on this page.

9. How can I ensure that my data is kept up-to-date and accurate?

According to Article 4 of the PDPL, AVR Global has the obligation to keep your personal data accurate and up-to-date. For this purpose, our customers are required to share accurate and up-to-date data with AVR Global to fulfill our obligations under the current legislation. We kindly ask you to contact us through the communication channels mentioned below to update your data if there are any changes.

10. Would you like to ask AVR Global about your personal data?

You can submit your applications regarding your rights under the PDPL by emailing us at info@avrglobal.net under the "PDPL Application" heading on our website's "Contact" page.